Privacy Policy

Who are we?

Farr & Farr Estate Agents  (referred to as “We” or “Us” or “Our” or “Farr & Farr”)
Our VAT number is 366187426



Here at Farr and Farr Estate Agents we understand how important your personal information is. We appreciate your trust in us to use that information carefully and sensibly.

This notice describes the privacy policy of Farr and Farr Estate Agents.

By visiting Farr and Farr Estate Agents’ website, you are accepting and consenting to the practices described in this Privacy Policy.

Below We set out the types of Personal Information We collect, where it comes from, why We collect it, Our lawful basis for processing the Personal Information and how long We will keep it for.


What data do we collect and why we collect it-

Our company can collect the following data-

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Your name, postal address, phone number, email address and details of your requirements

To provide you with estate agency services to find a property to buy or sell

Data such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions.

To enable Us to advertise properties to both our off and online audience.

To enable potential purchasers to see detailed descriptions and images of properties that they may be interested in.

Your marital status, date of birth, nationality and tax status

When you enter into a residential sale or letting agreement.

Your date of birth, nationality and details from identity documents you provide

When you enter into a residential sale or letting agreement

Proof that you have sufficient funds to support any offer that you may wish to make to buy a property
To ensure you able to pay the required amount
Financial information, for example, a copy of your bank statement or an agreement in principle from your mortgage provider
To provide evidence of the source of funds you will be using to buy a property
Details of your mortgage arrangements, confirmation of how long you have owned the property and details of the source of monies invested in the property when you register to sell
To undertake ‘know your client’ and anti-money laundering checks
Your communication and marketing preferences
To ensure we only send you details of products and services you are interested in through your preferred communication channel

How do we collect you data?

You directly provide Our Company with most of the data we collect.  We collect data and processes when you

  • Register online
  • Voluntarily complete a customer survey or provide feedback
  • Voluntarily complete a contact form within our website
  • Use or view our website via your browsers cookies


Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Farr and Farr Estate Agents. Several companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Farr and Farr Estate Agents if we cannot recognise you, we want you to be aware that these tools exist.


E-mail Communications:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Farr and Farr Estate Agents if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please let us know by either contacting us or unsubscribe using the link at the bottom of an e-mail.


What about Cookies?

Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

  • help search engines remember that you want your search results in English;
  • help a website remember your preferences so that you don’t need to customise it every time;
  • help our website to deliver a better service by showing you the content most relevant to you;
  • identify and resolve errors so that the site is improved for everybody;
  • analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.


Here is an example of a cookie:

  • Name: AnyCookieName
  • Value: 1234a5b678d9
  • Domain:
  • Expires: 17th May 2016


The cookie explained:

  • Name = The name of the cookie
  • Value = The piece of information that the cookie is created to store
  • Domain = The website where the cookie is used
  • Expires = The date when the cookie will be deleted from your web browser

All modern browsers do have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.


Where your data is stored

We store your data on our secure servers. Any paper documents will be shredded and disposed of securely if not required to be kept, and any paper documents kept at Farr and Farr Estate Agents are secure. Your data can only be viewed by our staff. By submitting your personal data, you agree to this.


Keeping your data secure and disclosing your information

Transmitting information over the internet is generally not completely secure, and we are unable to guarantee the security of your data. Any data you transmit to us is at your own risk. We have procedures and security features in place to keeping your data secure once we receive it.


Links to other websites

Our website contains links to and from other websites. This privacy policy only applies to our website not to any external linked websites. For example, we may use links from other websites in our news section.


Following a link to another website

If you go to another website that we provide a link to, you should read the privacy policy on that particular website to find out how it collects your information and what it does with it thereafter.


Following a link to our website from another website

If you come to our website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.


IP Addresses

We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Who we share your information with Third Party service providers

Where we engage third party service providers to provide products or other business services and operations, we provide them with only the personal information they need to perform the service or provide the product we request. We contractually require them to securely protect the information, and not to use it for any other purpose.

Indicatively – but not limited to – we may disclose your information to the third parties listed below for the purposes listed:

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Approved contractors
To install for sale or to let boards, to appoint managing agents and building maintenance contractors, to arrange EPC visits, to arrange for contractors to providing safety & statutory tests and to take inventories
To undertake a structural or Homebuyers survey
Firms on our conveyancing panel

To provide home conveyancing services

Law enforcement bodies including the police, HMRC and local authorities
To comply with court orders or legal obligations
The parties whose property you have viewed or on whose property you have submitted an offer

For the purposes of ascertaining in a potential fee payable for introduced parties (title, first initial, surname) or for other reasons relating to your viewing or offer on a property;

The Property Ombudsman
Where they are providing a dispute resolution service in connection with property services
Land Registry Office
For the purposes of ascertaining ownership details
Her Majesty’s Revenue and Customs (HMRC),
To comply with legal obligations
Other estate agents and parties involved in the sale or purchase of your property
To support the progression of the sales chain
Referencing company
To reference any prospective Tenant
Utility companies / Council
To notify any utility provider of a new occupier in a property

How long will we keep the data for?

We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations.

In certain circumstances we have a statutory obligation to keep your personal information for a set period of time, for example, financial information (normally 7 years) for financial auditing purposes. Information is always retained in line with its purpose of processing and only for as long as necessary usually, information is kept for 7 years after last contact with you. However, this period may be extended dependent upon any legal or contractual obligations Farr and Farr may be required to comply with, as well as any overriding business legitimate interests.


What are your data protection rights?

Our company would like to make you fully aware of all of your data protection rights.  Every user is entitled to the following-

The right to access – you have the right to request Our Company for copies of your personal data.

The right to rectification- you have the right to request that Our Company correct any information you believe inaccurate. You also have the right to request Our Company to complete information you believe to be incomplete.

The right to erasure – you have the right to request that Our Company erase your personal data, under certain conditions

The right to restrict processing- You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.


Contacting Us

If You would like to stop receiving direct marketing from Us please contact Us via email or please write to – Farr & Farr Estate Agents ,125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ

If You have any questions about this Policy or Our use of Your Personal Information or would like to submit a subject access request or exercise Your other data subject rights, please contact Our Data Protection Officer via email at or please write to The Data Protection Officer, Farr & Farr Estate Agents ,125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ


Your duty to inform Us of changes

It is important that the Personal Information We hold about You is accurate and current. Please keep Us informed if Your Personal Information changes during Your relationship with Us.


Notification of Privacy Policy Changes

We will update our privacy policy as changes require. It is your responsibility to check Farr and Farr Estate Agents privacy policy online to keep up to date with any changes therein.


Complaints or Enquiries

Farr and Farr Estate Agents endeavours to meet the highest standards when collecting and using personal information. We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you wish to complain about this policy or any of the procedures set out in it please contact us via email or please write to Farr & Farr Estate Agents ,125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ

You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.